Contact information

Contact Information Policy

Last Updated: July 10, 2026

VanityAura is committed to providing clear and accessible contact information for customers who require assistance before, during, or after a purchase.

Business Information

Business Name: VanityAura
Website: vanityaura.site
Year Established: 2022

Mailing Address:
12700 Rue de Montigny
Montréal, Québec H1A 0A1
Canada

Customer Support Email: support@vanityaura.site
Customer Support Phone: (416) 499-5454

Customer Service Inquiries

You may contact us regarding:

  • Product information
  • Product features or specifications
  • Order confirmation
  • Shipping and tracking
  • Address corrections
  • Delivery delays
  • Damaged or defective products
  • Incorrect or missing items
  • Returns and refunds
  • Payment questions
  • Website concerns
  • General customer service matters

Information to Include

For order-related inquiries, please provide:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A clear explanation of your request
  • Relevant photographs or videos when necessary

Providing complete information allows us to respond more efficiently.

Response Time

We aim to respond to customer support emails within 1–2 business days.

Response times may be longer during:

  • Weekends
  • Canadian public holidays
  • Major sales events
  • Seasonal demand
  • Unexpected service interruptions

Sending repeated messages about the same issue may move your inquiry into multiple support queues and can delay resolution.

Returns

Do not mail a return to our public business address without prior authorization.

Return locations and procedures may vary depending on the product and destination. Contact support@vanityaura.site to receive approved return instructions.

Business Communications

Official communications from VanityAura will normally be sent through an email address associated with the vanityaura.site domain.

VanityAura will not request your complete payment card number, banking password, or account password by email.

Please contact us directly if you receive a suspicious message claiming to represent VanityAura.

Contact Details

VanityAura
12700 Rue de Montigny
Montréal, Québec H1A 0A1
Canada

Email: support@vanityaura.site
Phone: (416) 499-5454
Website: vanityaura.site